Quality Assurance Commitment
At UrsaNav, we strive to satisfy our customers’ needs as they define them and achieve their expectations while delivering value. This is accomplished by using ISO 9001:2008-registered and Capability Maturity Model Integration (CMMI) processes to coordinate activities that direct and control the performance of our organization.
The UrsaNav Team is committed to providing the highest quality products and services. A culture of quality is established by continuously seeking the highest levels of customer satisfaction. By performing planned and systematic actions, customers are afforded the confidence that our processes and product lines satisfy their requirements for quality.
What does this Quality Assurance Commitment mean to customers?
It means that whether UrsaNav is providing products or services, our approach is one of continuous process improvement. The ultimate goal is to perform the tasking right the first time—and on-time and within budget.
UrsaNav recognizes that customer satisfaction directly impacts reputation and is a determining factor of the results and achievement of our Quality Assurance Commitment. Therefore, customers are encouraged, via a Customer Satisfaction Survey, to evaluate our performance and provide feedback on ways to better serve their needs.
When we combine the right people, products, and customers the result is an effective, efficient, and sustainable ecosystem of, in our case, Position, Navigation & Timing (PNT) solutions.